Back in the dark days when AIM and Yahoo IM were not only remembered, but were considered the way to stay in touch with friends [roughly 2002], the reference department at McCabe jumped on the bandwagon and gave students who hated speaking on the phone everything they ever dreamed of: Students were able to IM a librarian with research questions. That's right. Students could ask their research questions from the comfort of their own dorm rooms and get instantaneous answers without having to deal with any telephone-induced anxiety

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