Circ Manual

7. Claims Returned and Searches


CLAIMS RETURN

Claims Returned items are those items that a patron indicates that they feel they have returned library material(s), but it still appears on their record 

In order to ensure that these claims are properly processed and searched, please use the following procedure:

  • find the patron’s account in Millennium
  • select the Checked Out Items tab
  • select the item(s) they claim to have returned.  
  • right click on the item
  • choose VIEW THIS ITEM
  • at the upper right of the screen, click on the Print icon
  • click on the Close icon
  • take printout from the printer, and stamp it with “CLAIMS RETURNED” stamp and date.
  • Initial the printout, and place it in the Search bin

Do not leave scraps of paper with handwritten notes.  It can be difficult to decipher the information and these claims must be given priority.

 

SEARCHES

If a patron indicates that they are unable to locate an item on the shelves in McCabe:

  • Have them fill out a PINK Trace card
  • Be sure they includes all the pertinent information [call number, title, edition etc.] as well as their name and contact information.
  • Place the Trace card in the search bin.

As always, if there are any questions or problems, please see a staff person.