3. Customer Service Guidelines
Always greet patrons.
Help out at the Reserve Desk if Circ is quiet and Reserve is not.
Respect patron confidentiality at all times. Any and all information in a patron’s record is private and protected by law.
Give out no more than $3 in quarters or $5 in one-dollar bills. Give this change out regardless of whether or not they’re making copies, doing laundry, etc. Do not accept anything larger than a $20.
Encourage patrons with General services needs to approach the Circ end of the desk as opposed to the Reserve desk.
The phone at the Circulation Desk is the main line into the Library.
Make sure date-due cards are removed from checked-in books. File date-due cards in the right place after use.
Keep the sorting shelves neat.
Check in everything promptly. Look for specific locations on the screen. Keep the book returns empty.
Library books and equipment are expensive. Treat them with care.
Please refer patrons to a staff person if you can’t help them. Don’t try to guess the appropriate procedures or policy.
Ask questions. No one is expected to know everything.
Leave notes on staff's desk regarding any problems, questions, or observations. Most problems and mistakes can be corrected if staff is informed.
Use your best judgment. We trust you to do your best but don’t expect you to take on more responsibility than necessary.
Staff members’ desks and computers are off-limits.
Do not bring food or drink to your shift.
Do not discuss the Library’s security system with other student workers or with anyone outside the library. Any details you may discover about it should be kept confidential.