Circ Manual
2. At the Desk
Desk Behavior:
A desk assignment is usually only one- two hours long. Set aside that time to be attentive to patrons and desk operations.
Be aware of visitor patrons and ask them to sign the Guest Book.
Empty the Book Drop during your opening shift. Do not leave an unkempt work area for the next shift.
Distractions = Mistakes.
Most errors occur during the check-in process. Pay attention to the screen and be mindful of any pop-up messages and item locations.
Refer to Customer Service guidelines.
Workspace Maintenance:
Always be mindful of how approachable you are while at the desk. We encourage you to be as approachable as possible.
Please keep Alma and Tripod readily available on the Circulation computer. Do not let email or homework monopolize the computer screen when it is needed for library business.